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I tried to get my iotas in a new app isntance in another cell phone and the balance is zero, sync manually or snapshot transition does fix the issue, it loops in findings 0 iotas.

I can see the balance ok with querying the tangle.

Any ideas how to fix it ?

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please make sure to type the seed correctly. If just one of the 81 characters si wrong you might access to a seed with an empty balance.

Eventually exporting the SeedVault from your other phone and importing it to this one. To export your seed vault in Trinity on mobile go to Settings - Account Management - Export SeedVault

For further and faster help by the community visit our #help channel on discord (https://discord.iota.org)

Please remember that IOTA Foundation members will never ask for your seed when assisting you. Please keep your seed safe!

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