It was like that : 1. I wanted to send IOTA to Bitxinex so i take adres from my wallet on Bitfinex (according to the instructions) adres is IRFHCFRYIYQYH9T9JNWMT9WUAULEAPWFUJYUPASVVLLPWVONLMVFFUZKODQGDBYGXIFOPKWFXQUEHRKJWHRDX9JKUY 2. After a dozen or so hours - transaction is confirmed by Tangle (look at https://thetangle.org/transaction/AGMQDQZRRYSFQDC9TNIUPJMPKEQQAVG9YPULYTAGTWCFLOCGY9JMLEE9JBT9IHCMBDRLVAGMRETWZ9999) 3. After an hour (as you can see in Tangle explorer https://thetangle.org/transaction/W9ETYRKVWHDMVBIMHJOHNNHXUW9VYQRSIDBVIQOQJTKHQ9JDQZJ9QJTEPKLXRKFCPPBEJIWYEBKO99999) someone or something executes another transaction as a result my 1 IOTA is taken from the address. 4. In account logs (Bitfinex) there is no trace of these operations, and the account balance is zero. I can't understand what happened? Did I make a mistake? and why Tangle and Bitfinex tell a different story of transactions on adres=IRFHCFRYIYQYH9T9JNWMT9WUAULEAPWFUJYUPASVVLLPWVONLMVFFUZKODQGDBYGXIFOPKWFXQUEHRKJWHRDX9JKUY. https://thetangle.org/address/IRFHCFRYIYQYH9T9JNWMT9WUAULEAPWFUJYUPASVVLLPWVONLMVFFUZKODQGDBYGXIFOPKWFXQUEHRKJW

closed as off-topic by Tobi MZ, Matt Clark, Zauz, aboose, Aurora0001 Nov 30 '17 at 15:10

  • This question does not appear to be about Iota, within the scope defined in the help center.
If this question can be reworded to fit the rules in the help center, please edit the question.

  • 3
    I'm voting to close this question as off-topic because this Question is not about Iota it is about Bitfinex. – Tobi MZ Nov 30 '17 at 2:26
  • It is not like that. The IOTA Foundation cooperates with the Bitfinex stock exchange, so it also partially prompts for its activities. Bitfinex has been holding my money for more than a dozen hours and I can not use it - and they don't respond to the request services (ticets). who should I ask for help and advice if not to the IOTA community ??? – Woj Mar Nov 30 '17 at 8:02

This is basic practice on Bitfinex. They collect all the iota centralized and keep track of your iota in a Database. This process may take some time. So be patient. This is not Bitfinex support and if you have questions on Bitfinex use their support please.

Not the answer you're looking for? Browse other questions tagged or ask your own question.